Privacy Policy
Last updated: 2025-12-23
This Privacy Policy describes how Routergate collects, uses, shares, and protects information when you use our website and Services.
1. Information We Collect
1.1 Account and profile information
- Name, email address, company (if provided)
- Account identifiers (e.g., user ID)
- Optional Telegram linking information (e.g., Telegram username and chat ID) if you choose to link it
1.2 Billing and payment information
Payments are processed by third-party payment processors (e.g., Stripe). We do not store your full payment card details. We may store billing-related identifiers (e.g., Stripe customer/subscription IDs) and invoice metadata.
1.3 Support and communications
- Support tickets, messages, and attachments you submit in the panel
- Emails you send us and our replies
1.4 Service and usage data
We may process technical and operational data required to provide the Services (e.g., service configuration, reverse DNS settings you request, and telemetry needed to display graphs/status in the panel). We may also collect basic security and anti-abuse signals to protect our infrastructure.
1.5 Cookies and similar technologies
We may use cookies or similar technologies for authentication, session management, and improving site functionality.
2. How We Use Information
- Provide, operate, and maintain the Services
- Process orders, subscriptions, invoices, and payments
- Provide customer support and respond to requests
- Send service-related communications (security, billing, operational notices)
- Prevent fraud, abuse, and unauthorized access
- Comply with legal obligations and enforce our policies
3. Sharing of Information
We may share information in the following situations:
- Service providers: payment processors, email delivery services, hosting/monitoring tooling used to operate the platform.
- Legal: to comply with law, legal process, or lawful requests by public authorities.
- Security and abuse: to investigate or prevent abuse, fraud, or security incidents.
- Business transfers: in connection with a merger, acquisition, or sale of assets.
4. Data Retention
We retain information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the data type and applicable requirements.
5. Security
We implement technical and organizational measures designed to protect information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Your Choices and Rights
Depending on your location, you may have rights to access, correct, delete, or object to certain processing of your personal information. You can update profile information in the panel. To request assistance, contact us at [email protected].
7. Third-Party Links
Our site may contain links to third-party websites. We are not responsible for their privacy practices.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date indicates the latest revision.
9. Contact
Privacy questions: [email protected]. Abuse reports: [email protected].